Refund Policy
Last updated 16 October 2026
The short version: if something you bought is not for you, tell us within 7 days of your first purchase. As long as you have not materially used it, you get all your money back. After that, you cancel rather than claim, and what you have used is not refunded.
Refunds are made by us. Musketeers (PTY) LTD provides everything sold here and answers for it, so you ask us, at hello@musketeers.io, and we refund through our payment provider to the card or account you paid with.
1. The 7-day window
Tell us within 7 days of your first purchase of a product and we will refund it in full, as long as you have not materially used it. You do not have to give a reason.
The window is for trying a product, so it applies once per product per account: to the first month or year of a subscription, or to your first pack of credits. A second purchase of the same product, or one made after a refund, is not covered.
2. What counts as material use
You have materially used a purchase when you have used up more than 10% of what it gave you:
- A pack of credits or minutes: more than 10% of the pack has been spent. On a 50-credit pack, that is more than 5 credits.
- A subscription that includes an allowance (such as the 50 monthly credits that come with Bookdesign Premium): more than 10% of that period’s allowance has been spent.
- A subscription with nothing metered (a Simple Backend workspace or domain, an Our Notes subscription): the 7-day window applies as written above.
Below that line you get the whole purchase back, including the little you used. Above it, the purchase is not refundable, and whatever is left stays on your account for you to use. Bonus credits (from an offer or a code) do not count toward the 10% and are removed with the refund.
3. Subscription renewals
A renewal is not a first purchase, and renewals are not refundable. To avoid paying for a period you do not want, cancel before it renews. You can do that at any time, from your account or by email. You get a receipt by email for every charge, renewals included.
We do not refund part of a period you have started. If you cancel halfway through a month, you keep access to the end of that month.
4. Credits
- Spent credits are not refundable, outside the 7-day window above. The work was done. This includes credits used by your own mistake, such as a script left running, so set limits on anything you automate.
- Credits that lapse are not refunded. Credits are valid for 36 months from purchase; see the terms.
- If our bug used your credits (the product charged you for work it did not do, or did twice), that is our error, not a refund question: tell us and we will put the credits back.
5. Cancelling
Cancel from your account, or email hello@musketeers.io and we will do it for you. There is no cancellation fee.
Cancelling stops the next renewal. You keep what you have paid for until the end of the current period, and any credits on your account stay there for you to use.
6. Always refunded
Whatever the window and whatever was used:
- you were charged twice for the same thing;
- you were charged after cancelling;
- somebody used your card without permission;
- you paid for something we could not deliver;
- we retire a product you paid for in advance; we then refund the unexpired part of the subscription and any unused credits from it, without you having to ask.
7. Not refunded
- a purchase you have materially used, even inside the 7 days;
- credits you have spent, or that have lapsed;
- subscription renewals, and periods you have already started;
- bonus or promotional credits, which were not paid for;
- an account we have closed for breaking the terms of sale;
- bank or currency-conversion charges your own bank added;
- problems caused by something outside the product, such as your own code, your own network, or a third-party service you connected to it.
8. Your statutory rights
Nothing in this policy takes away a right the law gives you that cannot be contracted out of. Where the law where you live gives you more than this page does, the law applies.
- EU and UK consumers normally have 14 days to withdraw from a distance purchase. For digital content and services you ask to start using straight away, that right can end once you start; we ask for your agreement to that before you pay. The 7-day window on this page is offered on top, voluntarily.
- South African consumers keep their rights under the Consumer Protection Act.
- Everyone else keeps whatever their own mandatory consumer law gives them.
If you think the law gives you a right this page does not mention, tell us and we will look at it.
9. How to ask
Email hello@musketeers.io from the address you paid with, and tell us:
- which product it was;
- the reference on your receipt, if you have it;
- if you like, what happened. Inside the 7 days you do not owe us a reason.
We aim to answer refund requests within 5 business days. Once approved, we refund the money to your original payment method; your bank then usually takes 5 to 10 business days to show it.
If we turn a request down, we will tell you which part of this policy we relied on. If you think we got it wrong, reply and we will look again.
10. Chargebacks
Please ask us before asking your bank. A chargeback takes weeks and is usually slower than an email to us.
While a chargeback is open we may suspend the account it relates to, because the payment for it is in dispute. Once it is settled we put things back as they were.