Terms of Sale

Last updated 16 October 2026

These terms apply to every product we sell, so they are written once rather than once per product. When you buy something through shop.musketeers.io, this is the agreement you are making.

1. Who you are buying from

The products are made and run by Musketeers (PTY) LTD, a company registered in the Republic of South Africa under registration number 2016/340686/07, based in Pretoria, Gauteng (“we”, “us”, “our”). You can reach us at hello@musketeers.io, which is the address for every question, notice or request under these terms.

2. What we sell, and how it is delivered

We sell access to software products, listed on our products page. Everything we sell is digital: there is nothing to ship, and access is granted to your account rather than delivered as a file you own.

Each product is sold either as a subscription that renews until you cancel it, or as credits bought up front and spent as you use the product, or both. Which options a product offers, and what each costs, is shown at checkout before you pay.

Delivery. Nothing is shipped. What you buy is added to your account in the product, usually within a few minutes of the payment being confirmed, and you get a receipt by email. A subscription is renewed on your account at the start of each billing period it is paid for. If something has not arrived, tell us and we will put it right or refund it. The details, product by product, are in our delivery policy, which forms part of these terms.

3. Your account

Most products need an account. You are responsible for what happens under yours, including keeping your credentials and any API keys to yourself. Tell us promptly if you think someone else has got into your account.

You must be at least 18, or old enough to enter a contract where you live, and you must give us accurate details when you buy. An account registered with details that are not true may be suspended.

One account is for one person or one organisation. Sharing access to get around per-account limits is not permitted.

4. Subscriptions

A subscription starts when your first payment clears and runs for the billing period you chose — monthly or yearly.

• It renews automatically at the end of each period, at the then-current price, until you cancel. You are authorising that recurring charge when you subscribe.
• You can cancel at any time, from your account or by emailing us. Cancelling stops the next renewal. It does not shorten the period you have already paid for — you keep access until that period ends, and we do not refund part of a period you have started.
• If a renewal payment fails, we and our payment provider may retry it for a short while. If it keeps failing we may suspend or cancel the subscription, and any access it was paying for goes with it.
• If we raise the price, we will tell you by email at least 30 days before it takes effect, and the new price applies from your next renewal. If you do not want it, cancel before then. A price that goes down, or stays put, simply applies — there is nothing to warn you about.

5. Credits

Credits (some products call them minutes) are prepaid units of usage. You buy a pack, the credits are added to your account, and they are spent as you use the product, at the rate the product shows.

• Credits are not money. They have no cash value, and they cannot be exchanged for cash or moved to another account.
• A credit is used up when the work is done. Spent credits are not refundable, except as the refund policy says.
• Credits are valid for 36 months from the day you buy them. After that they may lapse, and lapsed credits are not refunded.
• Credits that come with a subscription, such as the monthly credits in Bookdesign Premium or the monthly minutes in Nativo Premium, are part of that subscription. They are added each billing period while it is active, and are not sold or refunded separately. Where the product says so, as Nativo does, they lapse at the end of the billing period they came with; credits you buy outright do not.
• Bonus credits from an offer or a code are a gift, not a purchase. They are not refunded, and an offer may say when its bonus ends.
• The rate can change. What an action costs in credits may change as our costs do; we will show the new rate before it applies. Credits you have already bought stay on your account, though what they buy may change.

6. Prices, tax and payment

Prices are charged in the currency shown with them: South African rand (ZAR) or US dollars (USD). The amount is shown before you pay, and the price you confirm is the price you pay for that purchase. Any tax due is shown before you pay and on your receipt. If you need a tax invoice in your company’s name, ask us at hello@musketeers.io.

Card and payment details are entered on our payment provider’s secure payment page and handled by it. We do not store them and do not see your full card number.

If you pay in a currency other than your card’s, your bank or the payment provider converts the amount and may add its own fee. You are responsible for any bank, currency-conversion or transfer charges your own bank adds.

7. Refunds

In short: a full refund within 7 days of a first purchase, as long as you have not materially used it. The detail is in the refund policy, which forms part of these terms.

8. What you may do with the products

While your subscription is running or your credits last, we give you a personal, non-exclusive, non-transferable, revocable right to use the product for its intended purpose, including in your own business and for work you do for your own clients.

You may build on our products, ship what you build, and charge for it. What you may not do is resell the product itself — see below.

We keep everything else. The software, the interfaces, the models we have built, the documentation and the names stay ours.

9. What you may not do

You agree not to:

• break the law with it, or use it to infringe somebody else’s rights;
• resell, sublicense, rent out or white-label the product itself, or offer it to others as a substitute for them buying it;
• share one account’s access across people or organisations to get around per-account pricing or limits;
• attack the service — probing, overloading, denial of service, circumventing rate limits or quotas, or getting at parts of it you have not paid for;
• reverse-engineer, decompile or try to extract source code or model weights, except to the narrow extent the law says you may despite this clause;
• use it to build a directly competing product, or to train a model on its outputs for that purpose;
• scrape or bulk-extract beyond what the documented API allows;
• upload malware, or content that is unlawful, or material you have no right to upload.

If you do any of this we may suspend or close your account, and we do not refund what is left when we close an account for this reason.

10. AI-generated output

Several of our products produce output using artificial-intelligence models, some of them ours and some run by third parties on our behalf. So:

• Output can be wrong. AI models produce plausible text that is sometimes inaccurate, incomplete or invented outright. Check anything you are going to rely on.
• It is not professional advice. Nothing a product of ours generates is medical, legal, financial, psychological, therapeutic or other professional advice, and it is not a substitute for a qualified person. If you are a coach, a teacher or any other practitioner using our products in your work, the judgement stays yours and so does the responsibility to your own clients.
• It is not unique to you. Similar prompts can produce similar output for different people. We do not promise output is original, and we make no promise about whether it can be protected by copyright where you live.

You are responsible for what you do with the output, including checking it is accurate and lawful before you use it.

11. Your content

Whatever you put into a product — your prompts, your text, your audio, your code, your data — stays yours. We claim no ownership of it.

You give us only the permission we need to run the service for you: to store your content, process it, and send it to the infrastructure and model providers that make the product work, so that we can give you back what you asked for. That permission ends when you delete the content or close your account.

You confirm you have the right to put into the product whatever you put into it.

12. Availability and support

We aim to keep the products running and we work on problems as quickly as we sensibly can. What we do not do is promise an uptime figure: there is no service-level agreement here, no guaranteed availability, and no service credits.

Maintenance happens, sometimes at short notice when it is a security fix. Third parties we depend on have their own outages, and we cannot promise around them.

Support is by email at hello@musketeers.io. We answer as quickly as we reasonably can, in English, but we do not commit to a response time unless we have agreed one with you in writing.

13. Changes to the products and to these terms

The products change as we build them. We may add features, change how something works, or retire a feature. Where a change materially reduces what a paid product does, we will tell you, and you may cancel.

We may update these terms. The date at the top says when they last changed. For anything material we will email subscribers at least 30 days’ ahead; continuing to use a product after that means you accept the new version. Terms in force when you bought govern that purchase.

14. Suspension and termination

You may stop at any time: cancel your subscription, or simply stop spending credits, and close your account when you want to.

We may suspend or close your account if you breach these terms, if payment fails and stays unpaid, if your use is putting the service or other customers at risk, or if we are required to by law. Where the situation allows it we will warn you first and give you a chance to put it right.

We may also retire a product entirely. If we do, we will give you at least 30 days’ notice and refund the unused part of anything you have paid in advance: the unexpired part of a subscription, and unused credits bought for that product.

15. What we do not promise

To the fullest extent the law allows, the products are provided as they are and as they are available, and we exclude every warranty that is not written down here — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular we do not warrant that a product will meet your requirements, that it will run uninterrupted or error-free, that defects will be corrected, or that any result or output will be accurate, complete or fit for the use you have in mind.

16. Limit of our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Subject to that:

• we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or for loss or corruption of data — however it arises;
• our total liability for all claims connected to these terms or to a product is limited to what you actually paid us for that product in the 12 months before the event that gave rise to the claim.

Our prices are set on the basis that risk is shared this way. If you need something different, talk to us about a separate written agreement.

17. Your indemnity

You will cover us against claims, losses and reasonable legal costs arising from your use of a product in breach of these terms, from content you put into it, or from what you or your own clients do with its output.

18. If you are a consumer

If you are buying as a consumer rather than for a business, you have rights under the consumer law where you live — in South Africa, the Consumer Protection Act; in the EU and UK, the consumer-rights and distance-selling rules — and nothing here takes those away or cuts them down. Where a term above conflicts with a right you have that cannot be contracted out of, that right wins, and the rest of these terms carry on unaffected.

Your statutory right to cancel a distance purchase, and how it works for digital content you start using straight away, is covered in the refund policy.

19. General

• Governing law. These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction — except that if you are a consumer, you keep the protection of the mandatory law of the country you live in and may bring a claim there.
• Whole agreement. These terms, the refund policy and the privacy policy are the whole agreement between us about the products, and replace anything said beforehand.
• Severability. If a clause is unenforceable, it is cut back as far as needed or struck out, and the rest stands.
• No waiver. Not enforcing something once does not mean giving it up.
• Assignment. We may transfer these terms to a successor if the business is sold or reorganised, on notice to you. You may not transfer yours without our written agreement.
• Events outside our control. Neither of us is liable for failing to perform because of something genuinely beyond our control, including outages at providers we depend on.
• Notices. Ours go to the email on your account; yours go to hello@musketeers.io.
• Language. These terms are in English, and English governs if they are ever translated.

20. Contact

Questions about these terms, a purchase, or anything else: hello@musketeers.io. Write from the address you paid with and we will find your transaction faster.