Delivery Policy
Last updated 16 October 2026
The short version: everything we sell is digital. Nothing is shipped, there is no delivery charge, and what you buy is on your account within minutes of the payment going through.
1. What we deliver
We sell software subscriptions, credits and minutes for our own products, which are listed on the products page. All of it is delivered online, to the account you hold in the product. We do not sell or ship physical goods, so there are no shipping costs, no couriers and no delivery addresses. You can use what you buy from anywhere you can reach the product online.
2. When it arrives
- Packs of credits or minutes are added to your account as soon as the payment is confirmed, usually within a few minutes.
- A subscription starts as soon as the first payment is confirmed. Each renewal is delivered at the start of the billing period it pays for, along with any allowance that comes with it.
- Rarely, a payment takes longer to confirm, for example when your bank asks for an extra check. What you bought is added the moment it clears.
3. Where to find it
- Bookdesign — credits, or Premium with its monthly credits, appear in your credit balance in Bookdesign.
- Nativo — minutes, or Premium with its monthly minutes, appear in your minute balance in the Nativo app.
- Simple Backend — workspaces and domains appear on your Simple Backend account, ready to use.
- Our Notes — the letters arrive in your inbox each weekday, starting with the next one.
Sign in to the product with the same account you bought from, since that is the account it was added to.
4. Your receipt
Every payment is confirmed by a receipt sent to the email address you paid with. It shows what you bought, the amount and a reference. Keep it: the reference is the quickest way for us to find your purchase.
5. If it has not arrived
If you have paid and what you bought is not on your account after an hour, email us at hello@musketeers.io from the address you paid with, and include the reference on your receipt if you have it. We will add what is missing, or refund it in full if we cannot. A purchase we fail to deliver is always refunded, whenever you tell us.
6. Contact
Musketeers (PTY) LTD, registration number 2016/340686/07, Pretoria, Gauteng, South Africa. For anything about delivery, write to hello@musketeers.io.